-
Q Single motor related
A a) Abnormal sound from transmission bar (Clicking sound at a regular frequency)
A: Loosen the two screws in the two places on the main column , then tighten the screws until there is no abnormal sound during operation.
-
Q Dual motor desk
A 2.1Reset the desk when it is set up the first time and any time after that that the table is moved or if a malfunction occurs.
b) How to reset the height adjustable desk system?
① Press and hold the “up” and “down” buttons at the same time. The table frame will lower to its minimum height and will “bump” upward. The LED display will then show “000” and the table will emit a beep. Make sure you hold both buttons until the frame ‘bumps’ upward and the beep is heard.
② Press the “up” button and the table will rise to the desired height.
-
Q If the desk malfunctions, please follow the below instructions. Check to verify that the control box has power.
A Unplug and plug back in all wires and connectors. Assure all wires, cables and connectors are firmly attached at each connector.
Plug the power cord into a verified live power source.
Reset the desk as described above
Examine for damage to wires, connectors or the control box. If there is damage, please contact Customer Service.
If these steps do not work, please contact our company’s Customer Service Department for further assistance.
Occasionally, like most electronic products, the desk will need to be reset. After being moved or sitting idle for an extended period, reset the desk following the instructions above.
-
Q Handset LED reads “000”
A If this occurs, the reset was not successful when “000” is prompted. Please press and hold the “up” and “down” buttons until the table beeps and the LED screen shows the height.
-
Q The table does not rise to its full height or lower to its lowest height. Reset the desk:
A ① Press and hold the “up” and “down” buttons at the same time. The table frame will lower to its minimum height and will “bump” upward. The LED display will then show the desk height and the table will emit a beep. Make sure you hold both buttons until the frame ‘bumps’ upward and the beep is heard.
② Press the “up” button and the table will rise to the desired height.
-
Q Single motor desks
A The lengths of desk columns are not the same after reset.
There are two scenarios that might lead to this issue:
①The auxiliary column of the single motor desk is higher than the main column. If this occurs, remove the auxiliary column and push it to the lowest position by hand. Reinstall transmission bar.
②The main column had risen before installation, thus it would be higher than the auxiliary column. To solve this problem, it is necessary to remove the auxiliary column and lower the main column to the minimum height.
-
Q Single motor desks
A Abnormal sound in the process of rising
The situation is probably caused by friction between the transmission bar and the motor box. Slightly pull the transmission bar outward to better engage with the motor.
-
Q How to quickly help me solve product failure problems?
A Please take clear video and pictures to your sales manager. Our team will get feedback with the corresponding solution within 12 hours.
-
Q How can I solve a problem with my product?
A We will send free replacement parts or replace the defective product for you. (Not Artificial Damage).
-
Q Can maintenance service be provided if the product is artificially damaged?
A You will still have maintenance service if it is damaged by incorrect use. (but you might need to pay a little bit of cost and freight to your side).
-
Q Is there any maintenance service when after the warranty expires?
A You will enjoy lifetime maintenance service. (you might need to pay a little bit of cost and freight to your side).
-
Q What are your main products?
A Our main products have single motor standing desk, dual motor(2 or 3 segments) standing desk, L-shape standing desk, pneumatic lifting desk, standing desk workstation and electric lifting column desk frame.
-
Q What color choices are available with NANDI's standing desk?
A The most popular colors are black, white, and we can provide custom colors as requested( 500PCS applies).
-
Q Do your products support customization?
A Our R&D team can customize products that exactly meet your requirements.
-
Q How many sets of products can be fit in a 20ft/40ft container?
A A 20ft/40ft container can fit in 340/700 sets dual motor desk frame (with pallets) and can fit in 420/880 sets dual motor desk frame (without pallets).A 20ft/40ft container can fit in 480/992 sets single motor desk frame (with pallets) and can fit in 592/1216 sets single motor desk frame (without pallets).
-
Q Is it ok to print my logo on the packing?
A Yes, we can print your logo on the carton for free, quantity required 20GP/40HQ. Other demands can be discussion.
-
Q What is the standard packaging?
A The outer layer is with thickened five layers of corrugated paper, and the inner layer is an anticollision, thickening, laminating foam package.
-
Q How do I obtain prices on products?
A Please contact us by e-mail sales@cznantai.cn, or by tel at +8618861118857(wechat/whatsapp same). You will be assigned one of our professional Foreign Trade Business Managers.
-
Q Do you provide samples? is it free or extra?
A Yes, we can offer the samples for your evaluation. You need to pay the sample fee and shipping fee. But we promise to deduct the sample fee if we make an agreement on mass production later.
-
Q Do you have any MOQ limit for orders?
A MOQ 50 pcs, for small orders are available.
